Terms of service

Last updated: 9 August 2026

Welcome to Franely. These Terms of Service govern your use of the Franely website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Franely

Franely is an online home décor store offering thoughtfully selected products for modern and refined living spaces.

Throughout these terms, the words "Franely," "we," "us," and "our" refer to Franely. The words "you" and "your" refer to the customer or visitor using our website.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to interfere with the security or operation of the website.
  • Copy, reproduce, or commercially exploit our website content without our written permission.
  • Provide false or misleading information when placing an order.
  • Attempt to gain unauthorized access to our systems or other customers' information.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, materials, and other information displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings, and minor variations may occur between product images and the physical product.

We reserve the right to correct errors, update product information, and modify product availability without prior notice.

Any applicable product-specific information displayed on the product page forms part of the information governing your purchase.

4. Prices and Taxes

All product prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices, taxes, shipping charges, and other applicable fees will be displayed during the purchase process where applicable.

We reserve the right to change prices at any time. However, changes will not affect an order that has already been accepted and confirmed, except where permitted or required by applicable law.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address provided by you.

An order may be cancelled or declined where:

  • The product is unavailable.
  • There is an error in the product description or price.
  • We reasonably suspect fraudulent or unauthorized activity.
  • We are unable to process or fulfil the order.
  • Cancellation is otherwise permitted or required by applicable law.

If we cancel an order after payment has been received, we will process the applicable refund in accordance with our Return & Refund Policy and applicable law.

6. Payment

Payments are processed through the payment methods made available at checkout.

You agree to provide accurate and complete billing and payment information.

We are not responsible for delays or failures caused by third-party payment providers, banks, or other financial institutions.

7. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout.

Estimated delivery timelines may vary depending on the destination, product availability, courier services, weather, holidays, and other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for information about delivery timelines, shipping charges, and other shipping conditions.

8. Returns and Refunds

Our Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

Nothing in these Terms of Service is intended to limit any rights or remedies available to consumers under applicable law.

9. Intellectual Property

All content on the Franely website, including but not limited to:

  • Brand names and logos
  • Product photographs
  • Text and descriptions
  • Graphics
  • Website design
  • Layouts
  • Videos
  • Illustrations

is owned by or licensed to Franely unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment processors, delivery partners, analytics providers, and other service providers.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

Franely is not responsible for the independent policies or practices of third-party services.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

12. Limitation of Liability

To the extent permitted by applicable law, Franely will not be responsible for losses resulting from circumstances beyond our reasonable control, including failures of internet services, payment providers, courier services, or other third-party services.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

14. Governing Law

These Terms of Service are governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the courts and authorities having jurisdiction under applicable Indian law.

Nothing in these terms prevents a consumer from exercising rights or pursuing remedies available under applicable consumer-protection laws.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

Franely
Website: franelyhomedecor.com
Email: support@franelyhomedecor.com