Return & Refund Policy

Last updated: 9th Aug 2026

At Franely, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or if you simply change your mind, you may be eligible for a return or refund under the conditions below.

Returns

We accept eligible returns within 7 days of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, tags, accessories, and other materials supplied with the order.
• The product must not have been altered, damaged, washed, assembled, or used in a way that causes damage or reduces its resale value.
• You must provide your order details and, where applicable, photographs or videos showing the condition of the product.

Certain products may be excluded from returns where specified on the product page.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs of the packaging
• A short video, where appropriate, showing the issue

After reviewing the information, Franely may offer a replacement or refund, depending on the circumstances and availability of the product.

For products that are damaged, defective, or incorrectly supplied, Franely will cover the applicable return shipping costs.

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 7 days of delivery, provided the product is unused, undamaged, and returned in its original packaging.

For change-of-mind returns, the customer is responsible for the return shipping costs.

The original shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrectly supplied product.

Non-Returnable Items

Items may not be eligible for return if they:

• Have been used, damaged, altered, or assembled
• Are returned without their original packaging or included accessories
• Show signs of wear or misuse
• Are specifically identified as final-sale or non-returnable on the product page

How to Request a Return

To request a return, contact us at:

Email: support@franelyhomedecor.com

Please include your order number, the reason for your return, and photographs where applicable.

Do not send products back to us until your return request has been approved and you have received return instructions.

Return Shipping

For approved change-of-mind returns, the customer is responsible for arranging and paying for return shipping.

For damaged, defective, or incorrectly supplied products, Franely will provide instructions for the return and cover the applicable return shipping costs.

Refunds

Once we receive and inspect an approved returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

For accepted refund requests, refunds will be processed within the applicable period required by law. Government guidance for e-commerce in India states that accepted refund requests should be paid within a maximum of 14 days.

Refunds for Damaged or Incorrect Products

If the product is confirmed to have been damaged, defective, or incorrectly supplied by Franely, we will provide an appropriate remedy, which may include a replacement or refund.

Late or Missing Refunds

If you have not received an approved refund within the expected timeframe, please contact us at support@franelyhomedecor.com with your order number and refund details.